Request for Consultation
Regulatory

Investor Charter in respect of Investment Adviser (IA)

Renewable energy shares are selling like hot cakes in the market, and there's a good reason behind it. Financial investments are always based on good analysis and market studies, and all factors about this investment opportunity seems to be driving towards the positive.

However, in a digitalized market, with information so freely available, "blind-faith" investing is entirely folly. India's top financial advisors like Chrysalis suggest that each investor should learn to analyse their investments personally. You have to determine WHY investments like Renewable energy shares are so popular.



Vision and Mission Statements for Investors

Vision:

Invest with knowledge & safety.

Mission:

Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.


Details of Business Transacted by the Investment Adviser with Respect to the Investors

  • To enter into an agreement with the client providing all details including fee details, aspects of Conflict of Interest disclosure, and maintaining confidentiality of information.
  • To do a proper and unbiased risk — profiling and suitability assessment of the client.
  • To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
  • To conduct audit annually.
  • To disclose the status of complaints on its website.
  • To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers, and associated SEBI regional/local office details on its website.
  • To employ only qualified and certified employees.
  • To deal with clients only through official numbers.
  • To maintain records of interactions with all clients, including prospective clients (prior to onboarding), where any conversation related to advice has taken place.


Details of Services Provided to Investors (No Indicative Timelines)

Onboarding of Clients:
  • Sharing of agreement copy
  • Completing KYC of clients
Disclosure to Clients:
  • To provide full disclosure about its business, affiliations, and compensation in the agreement.
  • To not access client’s accounts or holdings for offering advice.
  • To disclose the risk profile to the client.
  • To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client.


Details of Grievance Redressal Mechanism and How to Access It

  • In case of any grievance/complaint, an investor should approach the concerned Investment Adviser and ensure that the grievance is resolved within 30 days.
  • If the investor’s complaint is not redressed satisfactorily, they may lodge a complaint with SEBI on SEBI’s “SCORES” portal, a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
  • With regard to physical complaints, investors may send their complaints to the Office of Investor Assistance and Education, Securities and Exchange Board of India (SEBI), SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (East), Mumbai - 400051, Maharashtra.


Expectations from the Investors (Responsibilities of Investors)

Do's
  • Always deal with SEBI registered Investment Advisers.
  • Ensure that the Investment Adviser has a valid registration certificate.
  • Check for SEBI registration number.
  • Please refer to the list of all SEBI registered Investment Advisers available on the SEBI website in the following link: SEBI Registered Investment Advisers List
  • Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
  • Always ask for your risk profiling before accepting investment advice. Insist that the Investment Adviser provides advisory strictly on the basis of your risk profiling and takes into account available investment alternatives.
  • Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
  • Assess the risk-return profile of the investment as well as the liquidity and safety aspects before making investments.
  • Insist on getting the terms and conditions in writing, duly signed and stamped. Read these terms and conditions carefully, particularly regarding advisory fees, advisory plans, and category of recommendations, before dealing with any Investment Adviser.
  • Be vigilant in your transactions.
  • Approach the appropriate authorities for redressal of your doubts/grievances.
  • Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Don’ts
  • Don’t fall for stock tips offered under the pretext of investment advice.
  • Do not provide funds for investment to the Investment Adviser.
  • Don’t fall for the promise of indicative, exorbitant, or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
  • Don’t fall prey to luring advertisements or market rumors.
  • Avoid doing transactions only on the basis of phone calls or messages from any Investment Adviser or its representatives.
  • Don't take decisions just because of repeated messages and calls by Investment Advisers.
  • Do not fall prey to limited period discounts or other incentives, gifts, etc. offered by Investment Advisers.
  • Don’t rush into making investments that do not match your risk-taking appetite and investment goals.
  • Do not share login credentials and passwords of your trading and demat accounts with the Investment Adviser.
Email Us

Follow Us on