Client’s queries/complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.

• Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on investor. arul@chrysalisia.com. Alternatively, the Investor may call on 9930229031.

• letter may also be written with their query/complaint and posted at the below mentioned address: Chrysalis Investment Advisors C-117 Westend, Raheja Vihar, Chandivali, Andheri East, Mumbai 400072

•The client can expect a reply within 10 business days of approaching the Investment Advisor.

• In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.gov.in/scores/Welcome.html or you may also write to any of the offices of SEBI. Scores may be accessed thorough scores mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&pli=1

• Both parties agree to undertake online conciliation and/or online arbitration by participating in the ODR Portal and/or undertaking dispute resolution in the manner specified in the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.